Dispatch (Tab)

Dispatch (Tab)

This tab in the contract allows you to set up a task to be carried out outside normal operations. It can be used to resume an incorrectly performed operation, or to add an unscheduled task.

Create a new dispatch : 

Tap the headset icon.

 The new window lets you define the characteristics of the task to be performed.


 The important elements to take into consideration are:

·         the Company performing the task

·         the Type of service involved

·         the Status, which corresponds to the level of progress

·         the Details, which includes a description of the task to be performed

·         the Service to be performed

·         The Assigned to is the operator who will carry out the task. If a user is selected, only this user will see the dispatch appear on the tablet, whereas if the option is left empty, all operators will be able to carry out the requested task.

           ·         The Executed by option will show the name of the user logged on the tablet when the task was performed. You can also manually select the desired user from the list.

 It is also possible to add one or more pictures to document or explain the task. And don't forget to Save.

 

Modify a dispatch : 

Simply click on one of dispatch listed to view the details of the request. You'll then have the opportunity to change existing information or add new ones, as the job evolves.


 You can also modify a dispatch by going to the menu under Operations > Dispatch. Find out more [HERE]




    • Related Articles

    • Dispatch

      Submenu: Dispatch This feature allows you to centralize the management of dispatches in one place, eliminating the need to navigate through each contract to view details or make modifications. You can access it via the menu Operations > Dispatch. You ...

    • Complete a dispatch on tablet

      PROCEDURE FOR COMPLETING A DISPATCH ON THE TABLET When an issue or a "call" occurs for a client on your route, the office creates a dispatch. Here’s how to locate and handle it: 1. Locate a Dispatch A headset icon will appear on your tablet’s map and ...

    • Users

      This tool lets you manage users of the FolloSOFT application, for both the web and mobile versions. To access it, select Management from the menu, then Users. You'll immediately have access to a list of all users. This list will serve as the basis ...

    • Follotrac - Tablet Guide

      FOLLOTRAC Training Video Tablet User Interface Guide 1. Start your tablet. Press the first button on the right side of the tablet. 2. Log in Enter your ID (telephone) and PIN. The vehicule is not necessary - only if you request one. 3. Set your ...

    • Webinar Recordings & Upcoming Sessions

      This section provides access to past webinar recordings and the schedule of upcoming events. It is regularly updated to ensure you have the latest content. Each topic is presented as a single recording for easy and organized access. Be sure to check ...