Possible Error Codes on Your Tablets and Solutions

Possible Error Codes on Your Tablets and Solutions

Possible Error Codes on Your Tablets and Solutions:

Error Code 0:

  • Issue: Similar to code 404.
  • Solution: Follow the steps listed for code 404.

Error Code 401:

  • Issue: Authentication issue; the user does not have the necessary permissions.
  • Solution: Check permissions: ensure that the user is correctly authenticated and has the required permissions to access resources.

Error Code 403:

  • Issue: Authentication error related to the user or password.
  • Solutions:
    • Verify the user type: ensure that your user has the correct access.
    • Use the PIN: ensure the client is entering the PIN and not the password.


Error Code 404

  • Issue: The tablet is not activated in your portal or is not created in your portal.
  • Solutions:
    • Activate the correct mode on your portal: go to MANAGEMENT - DEVICE and ensure the seasonal mode is correctly set (e.g., "Landscaping" mode for summer with the green icon).
    • Verify that the IMEI in your portal matches the one on the sticker on the back of your tablet: tap the Follosoft logo in the top left and ensure the two numbers match. If there’s an error, send your request to support@follosoft.com.


Error Code 418

  • Issue: The tablet has not been migrated and is still on Scalefusion.
  • Solution: Force the update by following this procedure: Scalefusion Migration.


Error Code 426

  • Issue: The FolloTRAC app is outdated.
  • Solution: Force the update: hold down the FolloTRAC icon in the top left, enter the code 9999, then accept the update and permissions for unknown sources.


Error Codes 500-502-503

  • Issue: Server error.
  • Solution: Wait a few minutes and try again. We receive these errors and will resolve them.


GET CONFIG. 1000

  • Issue: Network issue, no internet (signal icon is red).
  • Solutions:
    • Check airplane mode and active data: ensure the tablet is not in airplane mode and that data is active.
    • Check the SIM card: confirm that the tablet has an active SIM card (no "no SIM card" message visible).


If your error issues persist, please send an email with details to support@follosoft.com.

    • Related Articles

    • Post-Winter Maintenance Guide

      As the snow season winds down, it's crucial to properly care for your equipment to ensure it remains in top condition for the next season. This guide provides detailed steps on how to clean, maintain, and store your snow removal equipment, from ...

    • Tablet Installation Ideas

      Optimizing Your Workspace: Inspiring Tablet Installation Ideas Discover how our customers have set up their FolloSOFT tablets in their offices. Get inspired by real-world configurations that optimize space and efficiency, ensuring seamless daily ...

    • Tablet Installation Ideas

      Optimizing Your Workspace: Inspiring Tablet Installation Ideas Discover how our customers have set up their FolloSOFT tablets in their offices. Get inspired by real-world configurations that optimize space and efficiency, ensuring seamless daily ...

    • FolloConnect Monthly Communication

      We are pleased to introduce the monthly FolloConnect Bulletin, designed to keep you informed about new features, improvements, and other important updates to share with our customers. Click [HERE] to access all previous Bulletins, or select the month ...

    • Best practices for optimized operations!

      1) Charge your tablets to 100% before you start you operation and keep them plugged in AT ALL TIMES when you are operating in the tractor. If the battery icone is red, it's because the tablet isn't charging (connectivity issue?) If the battery icone ...