Possible Error Codes on Your Tablets and Solutions

Possible Error Codes on Your Tablets and Solutions

Possible Error Codes on Your Tablets and Solutions:

Error Code 0:

  • Issue: Similar to code 404.
  • Solution: Follow the steps listed for code 404.

Error Code 401:

  • Issue: Authentication issue; the user does not have the necessary permissions.
  • Solution: Check permissions: ensure that the user is correctly authenticated and has the required permissions to access resources.

Error Code 403:

  • Issue: Authentication error related to the user or password.
  • Solutions:
    • Verify the user type: ensure that your user has the correct access.
    • Use the PIN: ensure the client is entering the PIN and not the password.


Error Code 404

  • Issue: The tablet is not activated in your portal or is not created in your portal.
  • Solutions:
    • Activate the correct mode on your portal: go to MANAGEMENT - DEVICE and ensure the seasonal mode is correctly set (e.g., "Landscaping" mode for summer with the green icon).
    • Verify that the IMEI in your portal matches the one on the sticker on the back of your tablet: tap the Follosoft logo in the top left and ensure the two numbers match. If there’s an error, send your request to support@follosoft.com.


Error Code 418

  • Issue: The tablet has not been migrated and is still on Scalefusion.
  • Solution: Force the update by following this procedure: Scalefusion Migration.


Error Code 426

  • Issue: The FolloTRAC app is outdated.
  • Solution: Force the update: hold down the FolloTRAC icon in the top left, enter the code 9999, then accept the update and permissions for unknown sources.


Error Codes 500-502-503

  • Issue: Server error.
  • Solution: Wait a few minutes and try again. We receive these errors and will resolve them.


GET CONFIG. 1000

  • Issue: Network issue, no internet (signal icon is red).
  • Solutions:
    • Check airplane mode and active data: ensure the tablet is not in airplane mode and that data is active.
    • Check the SIM card: confirm that the tablet has an active SIM card (no "no SIM card" message visible).


If your error issues persist, please send an email with details to support@follosoft.com.